Intercultural Barriers in EFL Speaking: A Case Study of Virtual Interaction
DOI:
https://doi.org/10.30863/didaktika.v20i01.11930Keywords:
Intercultural barriers, EFL speaking, virtual communication, intercultural communicative competenceAbstract
This study investigates intercultural barriers in English as a Foreign Language (EFL) speaking, particularly in the context of virtual communication. Nowadays, communication requires not only language proficiency but also intercultural communicative competence. Nevertheless, learners can experience difficulties when they try to communicate with people coming from different cultures. The study aims to find out the types of intercultural barriers Indonesian EFL learners encounter and the ways in which such barriers occur during live interactions.
This research employed a qualitative case study design involving ten Indonesian EFL learners who participated in virtual communication sessions with native English speakers through a language exchange platform. Data were collected through recorded interactions and semi-structured interviews, and analyzed using thematic analysis and interactional analysis.
The results show the following main types of intercultural barriers: linguistic, pragmatic, sociocultural, and psychological barriers. These barriers were interactionally discovered through processes with signs like hesitations, self-repair, misinterpretations, and the negotiation of meaning. The study shows that communication problems do not arise merely from the lack of competence but are interactionally produced during real-time communication.
References
Astuty, A. D. (2022). Phonological Interferences in the English of Buginese Students. IJRETAL International Journal of Research on English Teaching and Applied Linguistics, 3(1), 53–61.
Canals, L. (2022). The role of the language of interaction and translanguaging on attention to interactional feedback in virtual exchanges. System, 105. https://doi.org/10.1016/j.system.2022.102721
Dwi Hatmanto, E., Thi Hoang Nguyen, T., Humairah, F., Khắc Nhu, N., Cô Giang, P., & phố Hồ Chí Minh, T. (2026). Global Perspectives in English Language Teaching and Learning Understanding student experiences in an International Virtual Exchange: Advancing English learning and intercultural skills in a Yogyakarta English education context. Global Perspectives in English Language Teaching and Learning, 1(1), 41–52. https://doi.org/10.5281/zenodo.18446290
Feng, T. (2024). Enhancing the Intercultural Communication Skills: A Case Study of Chinese Teachers in Lebanon. Eurasian Journal of Applied Linguistics, 10(2), 182–194. https://doi.org/10.32601/ejal.10215
Guillén-Yparrea, N., & Ramírez-Montoya, M. S. (2023). Intercultural Competencies in Higher Education:a systematic review from 2016 to 2021. In Cogent Education (Vol. 10, Number 1). Taylor and Francis Ltd. https://doi.org/10.1080/2331186X.2023.2167360
Guo, Z., & Xu, X. (2023). Understanding intercultural virtual exchange through a translanguaging lens in Chinese as a foreign language. Journal of China Computer-Assisted Language Learning, 3(1), 132–167. https://doi.org/10.1515/jccall-2022-0018
Hasyim, R., Noni, N., & Nur, S. (2026). ICT tools in intercultural communication pedagogy: their impact on speaking competence and students’ strategies in negotiating meaning. Frontiers in Education, 10. https://doi.org/10.3389/feduc.2025.1742910
Li, Q., Liu, Q., Jiang, M., & Wang, R. (2024). Virtual reality as a bridge: enhancing intercultural learning and communication skills among international students. International Communication of Chinese Culture, 11(3), 385–411. https://doi.org/10.1007/s40636-024-00297-9
Mingyan, M., Noordin, N., & Razali, A. B. (2025). Improving EFL speaking performance among undergraduate students with an AI-powered mobile app in after-class assignments: an empirical investigation. Humanities and Social Sciences Communications, 12(1). https://doi.org/10.1057/s41599-025-04688-0
Sacks, H., Schegloff, E. A., & Jefferson, G. (1974). A simplest systematics for the organization of turn-taking for conversation. Language, 50(4), 696–735. https://doi.org/DOI: 10.2307/412243
Schegloff, E. A., Jefferson, G., & Sacks, H. (1977). The Preference for Self-Correction in the Organization of Repair in Conversation. Language, 53(2), 361–382. https://doi.org/10.2307/413107
Singleton, D. (2011). L2 Interactional Competence and Development (J. K. Hall, J. Hellermann, & S. P. Doehler, Eds.). Multilingual Matters & Channel View Publications. https://doi.org/10.2307/jj.29308505
Tran, N., Hoang, D. T. N., Gillespie, R., Yen, T. T. H., & Phung, H. (2024). Enhancing EFL learners’ speaking and listening skills through authentic online conversations with video conferencing tools. Innovation in Language Learning and Teaching. https://doi.org/10.1080/17501229.2024.2334809
Weda, S., Rahman, F., Atmowardoyo, H., Samad, I. A., Fitriani, S. S., Said, M. M., Elsa, A., & Sakti, F. (2022). INTERCULTURAL COMMUNICATIVE COMPETENCE OF STUDENTS FROM DIFFERENT CULTURES IN EFL CLASSROOM INTERACTION IN HIGHER INSTITUTION. IJRETAL International Journal of Research on English Teaching and Applied Linguistics, 3(1), 1–23.
Xia, Y., Shin, S. Y., & Kim, J. C. (2024). Cross-Cultural Intelligent Language Learning System (CILS): Leveraging AI to Facilitate Language Learning Strategies in Cross-Cultural Communication. Applied Sciences (Switzerland), 14(13). https://doi.org/10.3390/app14135651
Xu, H., Wang, Y., & Ma, J. (2025). A comprehensive review of intercultural communicative competence in EFL education and global business. In Cogent Education (Vol. 12, Number 1). Taylor and Francis Ltd. https://doi.org/10.1080/2331186X.2025.2557608
Yan, W., Lowell, V. L., & Yang, L. (2024). Developing English language learners’ speaking skills through applying a situated learning approach in VR-enhanced learning experiences. Virtual Reality, 28(4). https://doi.org/10.1007/s10055-024-01061-5
Yanping, Z., & Burhanudeen, H. (2023). Sustaining Intercultural Contact: Developing the Intercultural Communicative Competence of EFL Undergraduates in China. Journal of Intercultural Communication, 4(23), 13–26. https://doi.org/10.36923/jicc.v23i4
Downloads
Published
How to Cite
Issue
Section
Citation Check
License
Copyright (c) 2026 Ani Dyah Astuty, Siti Nurul Ilmi HL

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
This work is licensed under a Creative Commons Attribution ShareAlikeInternational License.